Developer account or store review

An account will not connect

The connections section is available only when publishing using your company's accounts.

For Apple, check the invitation email, role, app access, invitation expiration, Apple Developer Program membership, and accepted agreements. “Invitation sent” in SiteCargo does not replace the team's manual check.

For Google Play, enter the Developer Account ID, add the service account from the instructions, and grant it production release permissions. After saving, run the check again in the dashboard.

Removing a connection in SiteCargo does not revoke store permissions — do this directly in App Store Connect or Google Play Console.

A store rejected the app

Save the full feedback text, policy or review ID, screenshots, platform, build version, and response deadline. Do not create a new app or respond to the store in parallel with the SiteCargo team.

Forward the feedback in full, agree on a response, fix the website, materials, access, or build, and check the result on a real device. See Store review and feedback for the detailed process.