What to include in a support request

For any issue, include:

• the email you use to sign in to SiteCargo;
• the app name and a link to its dashboard page;
• what you were trying to do;
• what you expected and what happened;
• the date and approximate time, including the time zone;
• a screenshot, if it helps show the problem.

Release or store review

Add the platform, app version, current status, and message from the App Store or Google Play. Remove any secret information from the message.

Payment

Add the invoice number, amount, currency, payment method, and payment time. You can attach a receipt or transaction ID after hiding card details. Do not pay the invoice again while the first payment is being checked.

Dashboard or app error

Describe the exact steps leading to the error. Include the device, OS version, browser or app version, and whether other users have the same problem.

If a website page does not open, check the same URL in a regular phone browser. If it does not work there either, fix the website first.

Security

Add “Security” to the email subject and briefly describe the incident and discovery time. Do not send passwords, confirmation codes, full card numbers, CVCs, backup codes, or private keys.