Support

First, check Troubleshooting. If the instructions do not help, send a request through the support form. For an existing issue, reply in the same email thread.

Support can help if:

• you cannot sign in to the dashboard or open the published app;
• there is an invoice or payment problem;
• a release has stopped or a store has requested changes;
• settings are not applied or a feature behaves incorrectly;
• you suspect unauthorized access or a data leak.

Before sending, prepare the details using the short template. Do not create duplicate requests: send additional information as a reply in the existing thread.

When to expect a reply

Response time depends on the plan, contract, and urgency. Security issues, published app outages, blocked payments or releases, and store requests with response deadlines take priority.

If a response deadline specified in the contract or request acknowledgment has passed, follow up in the same thread. An automated email confirms receipt but does not mean a specialist has started investigating.