Analytics troubleshooting

First, refresh the analytics page: an open report does not receive new events automatically.

Check that:

1. the request was sent to the production API with the correct app UID;
2. the server responded with 201 Created;
3. event_type is supported;
4. occurred_at has the correct date and time zone;
5. the selected range includes the event date;
6. visitor_key is stable for each installation;
7. the mobile app sends the correct platform; the server determines the country from the IP.

Missing metric	Requirement
Installs	An install event
MAU and DAU	An activity event and a stable visitor_key
Retention	install and activity from the same installation on days one through seven afterward
Geography	A public device IP and an up-to-date server GeoIP database; local IPs remain unknown
Platforms	The value ios or android
Push campaign CTR	push_open with the correct visitor_key and meta.send_hash

An event without a stable identifier may be stored but excluded from unique activity metrics. Events queued on an offline device appear after sending and are assigned to the date in occurred_at.

If the problem persists, send support the app UID, build version, event type, request time, and HTTP response. Do not send real user identifiers or tokens in a public channel.