Store review and feedback

“Under store review” means the app or its materials have been submitted to the App Store, Google Play, or both.

Review time cannot be guaranteed in advance. It depends on the store, app category, paid features, completeness of information, and any resubmissions. Apple and Google may reach their decisions at different times.

Do not disable the test account or SiteCargo's access during review. Respond promptly to questions about your business, content, payments, and data processing. Do not submit the same version in parallel or change materials without agreement: the submission may need to be withdrawn and resubmitted.

If changes are needed

The release becomes “Changes requested”, and a comment appears in an email or the dashboard.

1. Complete the requested action: fix the website or materials, update a document, demo access, or store permissions.
2. Check the result on a phone.
3. Tell SiteCargo the fix is ready.

The team will update the materials that can be changed, prepare a new build, or respond to the reviewer and resubmit the app. Store feedback does not always mean a final rejection.

If the reason is unclear, send support the full feedback text without passwords or access codes.