Troubleshooting

Before changing settings, identify where the error occurs: on the connected website, in the dashboard, preview, test build, or published app.

1. Reproduce the problem once and record the exact time and time zone.
2. Check whether it affects one app, one device, or the entire account.
3. Compare the result in a regular mobile browser, the preview, and the app.
4. Refresh the dashboard page and reopen the relevant section.
5. Save the error text and a screenshot without personal data.

Do not change several settings at once or send passwords, cookies, keys, full push tokens, or card details.

Choose the problem

• Website or domain
• Builder, files, and navigation
• Push notifications or analytics
• Developer account or store review
• Payment

If the instructions do not help, prepare a request using the short template.