Payment and balance

Pay by card

1. Open an unpaid or partially paid invoice.
2. Check the purpose, applied balance, and remaining amount.
3. Click “Pay invoice” and complete payment on the Stripe page.
4. Return to SiteCargo and wait for the status to update.

Only the remaining amount is sent for payment. Card details are entered on Stripe and do not pass through the SiteCargo server.

The invoice becomes paid after the payment provider confirms it. Returning to the SiteCargo page does not itself confirm payment.

SiteCargo balance

Refunds from cancelled initial setup invoices and overpayments are credited to your balance. The available balance is automatically applied to new invoices and may cover them fully or partially.

If funds arrive after an invoice is issued, open it and click the button to apply your balance. A confirmed top-up is distributed across open invoices, starting with the oldest. Any remainder is kept for future invoices.

If an external payment exceeds the invoice remainder, the difference is credited to your balance.

If the status does not change

• refresh the page after a few minutes;
• check the remainder: the balance or payment may have covered only part of the amount;
• do not start several identical payments in succession;
• check the payment provider's email;
• send support the invoice number, amount, and approximate payment time.

Do not send support a full card number, CVC, password, or confirmation code.